& I'm an elearning designer that creates E-Learning experiences to solves real world problems.
Email me : elajourizaid@gmail.com
linkedn : Mohamed-Zaid Elajouri
This scenario-based eLearning course is designed to train Call Center Agents to effectively handle angry customers in a safe, virtual environment. By simulating real-world scenarios, agents can practice de-escalating tense situations, resolving conflicts, and providing exceptional customer service.